Return Policy & Warranty FAQs

1What is your return policy?

Returns are allowed on all wig(s) if they are returned in exact perfect condition received. Most wigs returned will incur a 20% restocking fee (based on full price, not discounted) except for the following:

Follea- No restocking fee for returns!! (*Only incurred shipping costs will be charged.)

Shuly- 10% restocking fee for wig returns.

Clary- 10% restocking fee for returned wigs. (*Some situations vary. Please call for more information 916-804-1337)

*(Please contact us at 916-804-1337 for any questions regarding exchanges).

Please contact our customer service within 24 hours of receiving your wig for an RA#.

Return and exchange items must be unaltered and in original factory condition, with all tags attached and in original packaging. Wigs and pieces that have product applied to them, have picked up odors, or show other signs of wear are not eligible to be returned or exchanged. Clearance, discounted and custom wigs/toppes are not eligible for exchange or return. All returns and exchanges must first be issued an RMA number before you ship them back to us.

*We greatly encourage you to first "purchase" a Color Ring, &/or a Starter Kit (if applicable) which includes a cap set and color ring to be able to view the colors and try on the caps for sizing, before ordering. Once returned we will give you a full store credit, minus shipping fees, which will be applied towards your purchase.

Exchanges: If you receive an item and you would like to make an exchange for style or color, please contact us via phone or email within 24 hours to let us know about your exchange / return, as returns are "time sensitive" (needing to be returned within 7 days of receipt of package). As long as the item(s) are still in the original factory condition we will be glad to make the exchange. Restocking fees may incur, depending on manufacturer. Please call us for more information).

Product Eligibility:
We cannot accept items that are not in the original and perfect factory condition. The returned items must be unaltered, unworn, undamaged, and in perfect factory condition. Additionally, all tags and packaging must be included and attached. It is advised that you only try on briefly your wig purchase so that you may view its’ style and fit, as wearing the wig, even a short amount of time can leave an odor and dishevel its’ appearance. A wig cap is suggested if you are using any medications or condition that would emit odor.

Item cannot have any fragrances or odors or have any hair spray, gel, or other products applied.

Most wigs come as pictured, but not all, so to be absolutely sure please call our customer service to inquire before purchasing.

*Regarding disputes, please know any disputed charges will incur a $45 fee if decision is determined unfounded.

Because some Human Hair products are regulated by state laws, we cannot always accept exchanges / returns on all of them. Please feel free to call us @ 916-804-1337 and inquire before ordering.

Color Rings returned within 7 business days will not incur a re-stocking fee; instead you will receive store credit towards your next purchase.

All rings are to be returned to:

ATT: Cheryn Salazar
c/o T. W. E.
315 Plantation Pointe Dr.
Elgin, SC 29045

How to Request a Return or Exchange:
Requests for a return or exchange must be made within 7 days of receipt of product(s). Please call 916-804-1337 or email [email protected] to received specific mailing instructions for returning your product. DO NOT SHIP TO OUR ADDRESS IN SOUTH CAROLINA (except for color rings)! We will provide you with the manufacturer's address.

Please ship item(s) in a sturdy cardboard box as damaged packages are ineligible for exchange. We also suggest you insure your package as well. Please allow up to 10 business days for the return/exchange process to complete.

Note: If you request our assistance in selecting a style or color, please understand that we can only make suggestions and cannot guarantee that these suggestions will work for you. We cannot waive the re-stocking fee on most returns, so please make sure that what you order is what you want. We suggest you purchase a color rings when choosing a wig.

The above limitations do not apply if the shipment is not what you ordered or is defective.

2How and where do I return items I'm not satisfied with?

Pack the items in a sturdy cardboard box and call Customer Service at 916-804-1337 or email [email protected] for an RMA# and address.

*We will give you the address to mail your return back to. (It might be different then the address listed on your package).

  • You must include a copy of the original invoice (which will be provided to you at this time), a note of explanation, and your phone number (or email address) with your return.
  • All returns must show the invoice number and invoice date on the outside of the package.

*Packages received without this information will be refused.

*Please note: If we receive an item that does not meet the above requirements, we reserve the right to send the item back to you and charge shipping fee we are charged from the manufacturer.

Items marked Costume, Closeout, Clearance, Discontinued, Accessories, or Special Orders are not returnable. *If item is faulty we will replace without further cost to our customer.

*Any colored, cut, altered wigs cannot be returned. Must be returned with all tags. Must be returned in same condition as received.


Custom policies vary, possibly delaying delivery of your order/package. Also, some countries may charge a tariff (duty &/or taxes). As we aren't aware of each countries policies regarding tariff's, we do not know if there will be fees. You are responsible for paying additional duties, taxes and applicable customs brokerage fees put into place by your country. You will be charged these additional fees once you receive your package.

We suggest when you inquire to ask if your wig is exempt as wigs are often classed as a medical prosthesis.

If your country is known to delay deliveries at your border then we suggest choosing one of the FED EX or UPS options. Shipping rates will be calculated accordingly. Please call us to use either of these alternative options or if you have any questions at 916-804-1337.

3What is the warranty on human hair and synthetic hair products?

The warranties are determined by the manufacturers, as they can vary. Due to the nature there can not be a specific time of warranty as there can be so many variables.

We stand behind our workmanship & materials, however, ensuring you get the most life out of your wig or hairpiece is a shared responsibility. There are many ways to damage a high quality, fine hair wig. Examples include damage with hot hair care tools, harsh chemicals, bad haircuts, salon treatments, coloring, perming, build-up of oil and direct residue, aggressive grooming, and many other serious risks. Correct maintenance is the best long-term solution. We are not a salon, however there are many specified advisory tools on Google and YouTube. Please inquire with us if you have any questions as we can get more information directly from the manufacturers to best serve you.

Ordering Information FAQs

1How do I place an order?

The Wig Emporium's order process is secure and simple. Just follow these easy steps:

  1. Click on the product you want to buy.
    • Choose the color you would like to order.
    • Enter the quantity you would like to order.
    • Click on the "Add To Cart" button.
  2. To view your shopping cart, click on the "View Basket" icon at the top of your screen. Here you can:
    • Remove items by clicking the "Delete Item" button.
    • Update the quantity of an item with the "Update" button.
    • Continue shopping by using your browser's "Back" button.
  3. When you're ready to place your order, click on the "Checkout" icon at the top of your screen, then follow the on-screen instructions.
2What if I can't find what I'm looking for?

If you don't see a product you're looking for, let us know and we will give you a price quote. Email or call us (916-804-1337). We have many items in stock which are not on our site. We can get virtually any hairgood product you want. Please note that emails sent on Saturday or Sunday will be responded to on Monday.

3How do I know if a product is available?

We have a huge inventory available to us so we often have the item in stock. Items that are not in stock will be ordered the same day we receive the order, and usually are received in one to three business days.

Occasionally an item is backordered for an extended period of time in which case we will notify you of the status and the expected due date. Please note that our Email and Web Departments are closed on Saturday and Sunday.

4What color should I order?

Choosing a wig color can be tricky, especially when your only guideline is a color chart viewed on your computer monitor. If you have bought wigs before you may already know the exact color you want. But if you're choosing a color for the first time, please remember that color charts can never be 100% accurate and computer monitors vary.

We recommend that you buy a Color Ring to help you choose the best color. A color ring consists of individual swatches of fiber in various colors. Each manufacturer uses its own color system, so be sure to choose the color ring for the brand you're interested in. When you're done with the color ring you may return it for full store credit (no re-stocking fee will be deducted). Another option is to send us a small hair sample and ask us to find the closest available color match.

Many people call and ask us to choose a color for them. It is nearly impossible to choose the right color for someone over the phone! We can make suggestions, but we cannot guarantee that our suggestions will work for you. Any time you order a color without first seeing it on a wig or color ring, you are taking a risk. Please note that your credit upon return of the ring will be applied to your purchase price. Viewing a color ring will insure that the color you order is the color you want!

5What methods of payment may I use?

We accept:

  • American Express
  • Discover
  • Mastercard
  • Visa
  • Cashier's Check
  • Money Order
  • Western Union
  • Paypal

We have received a fair number of personal checks that have bounced, so we now ask that you not send personal checks for payment. We are happy to accept Cashier's Checks and Money Orders.

6Will I be taxed on my purchases?

The tax that is charged on your order is based on your "ship to address".

All orders shipped outside of South Carolina are tax-free. Orders shipped to an address in South Carolina are charged sales tax.

7Do all wigs come as pictured?

Most wigs do, but to be absolutely sure please call our customer service.

Please call us TOLL FREE at 1-916-804-1337 Monday - Friday between the hours of 9am - 5:30pm Eastern Time, or on Saturday from 9am - 4pm Eastern Time. International customers may call us at 916-804-1337.

8When will my order be processed?

All orders placed on our web site are processed by the next business day. (Note: "processed" does not mean the order is ready to ship out. For more info, see Shipping.)

9Can I change or cancel an order?

You may change or cancel an order at any time, unless the order has already been shipped to you. Canceling may incur a restocking fee, so please call our customer service to confirm which manufacturer's this applies to.

To cancel an order, you must contact us at 1-916-804-1337 (or 916-804-1337 for international customers). You must speak to a Sales Representative and have him or her confirm that your order has not shipped and will be cancelled. Please do not try to change or cancel an order by email. We get hundreds of email messages a day, and it takes one-to-two days to process each message. By the time we receive your email, it may be too late to change your order.

If you do not follow this procedure, we cannot be held responsible for failing to cancel your order and a restocking fee will be applied for returns.

*Please note at this time on special orders for Joli Cameleon there is a 50% non-refundable deposit for items not in their wherehouse.

10How do I use my credits?

When we process your order we will apply the credit.

11How do I get a final invoice?

The invoice will be emailed to you upon request.

12What about errors or omissions?

We have made every effort to ensure the accuracy of the product information on our website. However, we are not responsible for typographical errors or technical inaccuracies.

13I sent you an email and I never got a response. Why?

We try to answer emails within one business day, but sometimes it takes us an extra day to respond. If you haven't received a response after two days, the reason is most probably that your email provider has sent our response to your spam mailbox. Please make sure your email settings are configured to allow mail from [email protected]

14How To Sign Up For PayPal Credit

To sign up for PAYPAL CREDIT is easy and takes about 30 seconds!

Either go to

or click on the FAQs on the top of the PayPal Credit banner on the Home Page takes you to.

Here are the two questions that are listed on PayPal's FAQ page that will best help you.

How do I start using PayPal Credit?

Select PayPal Credit as your payment choice during checkout. You'll be asked to provide your date of birth and your Social Security number, and then to agree to the terms and conditions to apply for a PayPal Credit account. You'll know within seconds if you are approved. And here's the cool thing: link your PayPal Credit account to your PayPal account and you'll see it as a payment option when you check out with PayPal.

How do I select PayPal Credit as my payment source?

There are two ways to choose PayPal Credit. Some merchants have a PayPal Credit option at checkout. If they do, you can simply choose that option. If you don't see a PayPal Credit option, check out with PayPal, and then you'll have the option to select PayPal Credit as your payment method. Either way a window will appear on your screen where you'll provide your date of birth and your Social Security number, and then agree to the terms and conditions. Approval takes just seconds and you can complete your purchase.

Shipping Methods FAQs

1Shipping Methods and Fees

UPS/USPS $8.95 (est. 2-10 Business Days) All 50 US States. No insurance included. To add insurance, please call customer service.

**UPS 2nd Day Air $35 (USA only) No Saturday Delivery.

**UPS 3rd Day $25 (USA only) No Saturday Delivery.

**UPS Next Day Air $45 (USA only) For Saturday delivery, choose option below.

**UPS Overnight Sat. Delivery $65 (USA only)

USPS INT'L $29.95 (Est. 6-14 business days) No insurance included. To add insurance, please call customer service. (Please call for prices since size of package may increase prices).

Custom policies vary, possibly delaying delivery of your order/package. Also, some countries may charge a tariff (duty &/or taxes). As we aren't aware of each countries policies regarding tariff's, we do not know if there will be fees. You are responsible for paying additional duties, taxes and applicable customs brokerage fees put into place by your country. You will be charged these additional fees once you receive your package.

We suggest when you inquire to ask if your wig is exempt as wigs are often classed as a medical prosthesis.

If your country is known to delay deliveries at your border then we suggest choosing one of the FED EX or UPS options. Shipping rates will be calculated accordingly. Please call us to use either of these alternative options or if you have any questions at 916-804-1337.

**Please note when ordering multiple pieces from different manufacturers, they may incur separate Express Shipping charges. Please contact us if you have any questions regarding this policy.

Wig FAQs

1How Do I Take Head Measurements?

Most wig caps are adjustable. By adjusting the elastic straps, you can make the cap tighter or looser. But if you would like your wig to be made to fit your head, please follow these easy instructions.

To measure the circumference of your head for a wig, take the tape measure and place it at the middle of your forehead at the hairline. Then run the tape around the head, behind one ear, around the nape of the neck, behind the other ear, then back to the front at the hairline. *(More detailed instructions below).

If your size falls between Ultra Petite and Petite you should order Petite, otherwise the wig may slide off. You can almost always alter to a smaller size.

*To measure the circumference of your head for a wig, take the tape measure and place it at the middle of your forehead at the hairline. Then run the tape around the head, behind one ear, around the nape of the neck, behind the other ear, then back to the front at the hairline.

There are 3 primary measurements:

Head Circumference: This measures the distance around your head. Starting at the center of the front hairline, place the tape flat against your head, going just above the ear towards the back of the head, keeping the tape at the nape of your neck and go around to the opposite side of your head, just above the opposite ear and returning to the center of the front hairline. This is the head circumference measurement. If you only make one measurement, this is the one you need.

Front to Nape: This measures the length of your head from the front to the nape of your neck. To determine where the nape of your neck is, tilt your head back and look up. Where your neck bends and may even develop a skin fold, is where your nape is. You want the bottom of the wig to sit right above this area so that when you do tilt your head back that far, your wig will not shift on your head. This area is often right at the occipital bone, but be sure to take the measurement with your neck bent down so that you are looking at your shoes. Starting at the front hairline, measure directly across the middle top of your head to the area that you have determined is your nape.

Ear to Ear: Measure your head from the top of one ear, over the crown to the top of the other ear.

Your wig should settle into your natural hairline. The back of the wig should come down to the natural hairline (nape) in the back. Most wigs have an adjustable tabs or Velcro strips in the back. These tabs allow you to adjust the circumference of your wig for the best and most comfortable fit.

How to take head measurements for a wig

Please feel free to call Customer Service at 916-804-1337 to ask about any of these services.

2What Type Of Hair Are Used In Wigs & Hair Pieces?

Synthetic Fiber:
Synthetic fiber is the most inexpensive and low maintenance of all "hair" fibers. The synthetic materials used in hairpieces today are extremely natural looking. Made of acrylic/modacrylic filaments, synthetic fiber holds shape and color better than natural hair. Wigs made with synthetic fiber are more or less permanently set in style. Curls and waves do not need to be reset, although you can use rollers to enhance or alter the style to some extant. This easy-care quality makes synthetic-fiber wigs a wonderful option for everyday wear. Synthetic fiber will melt or singe if it comes in contact with excessive heat, so curling irons must be avoided.

There is new lightweight fiber developed by Aspen that is designed to withstand high temperatures--up to 350 degrees F (twice the range of regular synthetic hair). It is easy to brush and tends not to frizz in warm weather. You can find this in Aspen's Imagination Collection wigs.

Human Hair:
Human hair is, of course, the most natural looking fiber used in wigs and hairpieces, and it can be styled and tinted as with natural, growing hair. It is also more expensive than synthetic fiber. Depending on the type of human hair used, the cost ranges from moderate to very expensive.

Most of the human hair used in wigs and hairpieces has had the cuticle chemically removed. This make the hair much less likely to tangle. Take a strand of your own hair and run your fingers over it from top to bottom. The hair feels silky, right? Now, try the reverse and run your fingers up the strand. The hair feels slightly coarse and your fingers don't slide as easily as they did going down. This is because the cuticle, the outside layer of the hair, is composed of overlapping protective scales which point away from the scalp and toward the end of the hair. As hair strands rub against each other the tiny scales can cause the hair to tangle.

Human hair that has had the cuticle removed is silky and almost tangle-free, but it is not as strong as hair with the cuticle intact. You should always treat this hair gently. If you decide to dye the hair, we recommend going darker rather than lighter. Lightening is much more damaging to the hair than tinting.

Remy (or Remi) Human Hair is the complete hair strand and has not been weakened by stripping. Remy hair is created by careful processing which leaves the cuticle in place. The result is stronger, superior hair. Still, this hair has undergone some processing (such as cleaning and dyeing), so it should also be treated gently. To keep this hair in good condition, avoid lightening processes. Remy hair is more expensive than cuticle-free human hair, and is also referred to as "cuticle hair."

*Most wig hairstyles come as pictured, but not all, so to be absolutely sure please call our customer service at 916-804-1337 to inquire before ordering.

3What Hairstyles Will Look The Best With My Face Shape?

As its name implies, the Oval Shaped Face is longer than wide, with a jaw that's narrower than the cheekbones. Because the oval shaped face has no dominant areas and is so proportional, this face looks good with just about any hairstyle, length or texture.

The Round Shaped Face is characterized by a wide hairline and fullness below the cheekbones. The woman may be overweight and the neck may appear short. These faces look very good with a geometric or linear style. Add height, when possible, and long, wispy side areas to make the cheeks look narrow. Comb hair close to the head on the sides and at the nape.

The Square Shaped Face is characterized by a wide hairline and jaw. Square shaped faces need height on top and narrowness at the sides. Comb the hair off the forehead to add height to the face. Cury texture and wisps of hair around the face break the wide, straight lines common to the square face.

The Diamond Shaped Face is characterized by a narrow chin and forehead with wide cheekbones. Diamond shaped faces need narrow sides and fullness at the chin. Bobs work very well for this shape. Avoid wearing height on top or volume on the sides. Use some fringe or bangs to cover narrow forehead.

The Heart Shaped Face is characterized by a wider forehead and a narrower chin. Bring some hair onto the forehead to disguise its width. Keep hair close to the head at the eyes, but make it slightly full around the jaw, and below and in front of the earlobes.

The Pear Shaped Face is characterized by a small or narrow forehead and a rather large pouchy-appearing jawline. Comb hair to add width from the eye level through the crown of the head. Set and comb hair close to the head on the sides and at the nape.

The Oblong Shaped Face is characterized by a very long and narrow bone structure. The woman with an oblong facial shape often has a long, thin neck. Use a fringe or half-bang across the forehead by creating soft waves or curls in the crown and nape areas. This helps to create the illusion of an oval.

*Most wig hairstyles come as pictured, but not all, so to be absolutely sure please call our customer service at 916-804-1337 to inquire before ordering.

4How Do I Put On A Wig?

Take the wig out of the box and shake it gently to separate the fibers. Identify the front and back of the wig. Remember, the label goes in back. Brush your own hair back. Pin longer hair up so it is away from the front, sides, and nape of your head. A wig cap will keep hair in place.

Grasp the wig at the top back as shown:

Slip the wig over your head from hairline to neck. Adjust so that the front edge lines up with your front hairline.

The wig should feel secure, but not too tight. If necessary, adjust the elastic straps (pull towards the label to tighten, pull away from the label to loosen).

Tuck in any stray hairs, and you're done. Style as you would your own hair.

5How Do I Put On A 3/4 Cap Fall?

Comb your bangs forward along with 2 to 3 inches of the hair that frames your face. If you have short hair, use bobby pins or a small ponytail to keep the back of your hair in place. If you have long hair, secure the back with 2 or 3 flat pincurls.

Pick up the fall. There will be two sets of combs along the edge of the cap. Hold the fall with the combs facing out.

Secure the front comb at the crown and stretch the bottom comb down and anchor it in your own hair at the nape of your neck.

Blend your hair into the fall by brushing back your bangs and sides over the hairpiece.

6How Do I Put On A Jaw Clip?

Click to enlarge image(s) Put your hair in a high ponytail. If you have thick hair, make two ponytails, one placed high and the other placed just below. Place the top of the clip over your ponytail, making sure the add-on covers your own hair. (Image 2) Comb or fluff to get the style you want.

How to put on a jaw clip How to put on a jaw clip

Note: Style shown is BOUNCE by Put On Pieces.

7How Do I Care For My Wig?

Proper care of your hairpiece will keep it looking healthy and new for as long as possible. Hand-tied wigs are more delicate, as each hair is hand-tied, so please handle more carefully. Aggressive brushing will cause the knots to loosen. If not treated delicately you may experience hair loss after a few months. If your wig is losing much hair within its' first month please call us and let us know.

*Special Instructions For Hand-Tied, Monofilament, & "Pull-Thru" Bases:
When washing hand-tied, monofilament, or pull-thru hairpieces, make sure to always wash and rinse with the base top-side up. Do not swish the piece up and down in the water, as the knots at the base might "push through" to the other side of the material. You want the water to pass through the base in a downward direction, from roots to ends. An easy way to accomplish this is to pin the piece to a styling block before washing.

When blocking, always use thin straight pins on the monofilament or polyurethane sections of the base. Using T-pins can leave a permanent hole in these materials.

As a general guideline, you should wash your hairpiece every 10 to 15 wearings. Once weekly for hand-tied wigs. Allowing styling products and dirt to accumulate will make your hairpiece dull and rough looking. Regular conditioning will keep your hairpiece shiny and protect it from damage.

Washing Synthetic Fiber Hairpieces
Use shampoo and conditioner specifically designed for synthetic fiber. Regular shampoos are too harsh and can dry out the fiber, leaving you with a brittle hairpiece. Wig conditioners coat and protect synthetic fiber, leaving it shiny and preventing damage and color fading. Check out our selection of shampoos and conditioners.

Fill a sink or basin with cool water and mix in a cap full or two of shampoo. Immerse your hairpiece and let it soak for five minutes.

Gently swish the hairpiece back and forth, then rinse with cool water until all the shampoo is removed.

Gently swish the hairpiece back and forth, then remove from water WITHOUT RINSING.

Refill the sink or basin with cool water and mix in a capful or two of conditioner. Immerse your hairpiece and let it soak for two minutes.

Gently blot with a towel. It's a good idea to spray your piece with a leave-in wig conditioner. Allow your hairpiece to air dry on a wig stand (a Hairspray Can can work in a pinch). You can hang add-on pieces on a hanger. DO NOT USE HEAT to dry your hairpiece. This will melt the fiber. DO NOT comb or brush the hairpiece until it is completely dry.

When dry, gently shake your hairpiece, then style as usual.

Washing Human Hair Hairpieces:
Each hairpiece made with human hair is unique. Human hair comes from a great many different individuals and it varies in thickness, texture, and degree of wave. Most hairpieces are made with human hair that has been dyed and chemically treated to remove the cuticle. This hair is more fragile than hair in its original state and must be treated gently in order to keep it looking good. Human hair that retains the cuticle is called Remy Hair. Remy Hair is stronger than cuticle-free hair, but is still more fragile than unprocessed hair.

Conditioning is crucial to maintaining the look and longevity of your human hair hairpiece. Always use shampoo and conditioner designed for color-treated or damaged hair.

Human hair wigs should be washed in cool to lukewarm water with a mild shampoo and conditioner. (Using conditioner is highly recommended to reduce tangling.) Do not scrub the wig, just immerse the hairpiece for five minutes and then swish it from side to side and dunk it up and down. Then rinse with cool water until all shampoo is removed.

Remove hairpiece from sink and spray with a high-quality leave-in conditioner.

Blot hair with a towel and put it on a styling block or wig stand. Run a wide-toothed comb gently through the hair to give it root direction. If you use rollers, you can put the piece under a hot dryer or you can let it air dry naturally. After it dries, you can use styling brushes and curling irons.

Wigs should be hung to dry. (Human hair wigs may also be set when wet. See Styling below.)

Once dry, spray sheen or detangling spray onto the wig and comb or brush depending on the type of wig you have (See Combing and Brushing below).

Human hair wigs can be set quite easily by following these instructions:

  • After washing, comb the hair (as instructed below) then set in rollers with rolling papers and setting lotion.
  • Put the wig under a sitting hair drier on low heat for 40 to 50 minutes. If you do not have access to a sitting drier, the wig may be left on a wig stand (smaller than wig) overnight or until completely dried.
  • Once dry, take out the rollers and style the wig as desired.
  • Styling:
    Hot tools may be used on human hair wigs. Hot blow driers, curling irons, flat irons and similar tools may be used in the same way as they would on your regular hair. Most wig caps are designed to be unaffected by heat. Additional care must be taken when styling a wig with a skin-like cap as the plastic in the cap material can melt under heat.

    If wig hair gets frizzy, try any sheen spray or wig spray to calm the frizziness and then comb. If not, wash then set with setting lotion to get the frizziness out. When wigs are tangled, use any detangling or sheen spray then comb the hair.

    Combing and Brushing:
    Comb or brush your wig using the following guidelines*:
    Length Style Style With
    Short Straight / Wavy Any combs or brushes
    Short Curly Wide-toothed comb or brush out with fingers
    Chin Length Straight Any combs or brushes
    Chin Length Curly / Wavy Wide-toothed comb or brush out with fingers
    Shoulder Length Straight Any combs or brushes
    Shoulder Length Curly / Wavy Wide-toothed comb
    Long / Very Long Straight / Wavy Wide-toothed comb
    Long / Very Long Curly Brush out with fingers

    * Important Note: Spiral curl and dreadlock wigs should not be combed or brushed in any way, as this will undo the curls/dreads.

    Hair Products Any hair products can be used on wigs, such as hair spray, mousse, gel, etc. since the wigs are washable and reusable.

    Wig Storage
    While wigs are not in use, they may be stored in a hair net and plastic bag or on a wig stand (smaller than your wig to avoid stretching. When traveling, a styled wig may be carried in a wig box to prevent flattening.

    Human hair manufacturer's highly recommend to not sleep in your wigs. This can cause inversion (where hair is coming through inside of cap) and often results in hair loss and/or breakage in the back. As sleeping in the wig can cause matting, brushing can cause breakage, and hand-tied knots can untie, also causing damage/tears to the cap. Please take this into consideration when purchasing your wig(s).

    *Note: Blonde hair colors are also more fragile than dark, making the possibility of breakage greater.

8More Human Hair Wig Care Instructions

To ensure your new human hair wig will look its best for the longest possible time, please follow these simple care instructions.

COMB OUT TANGLES - Before washing your wig, always use a wide-tooth comb to get rid of tangles. Start combing from the ends of the hair and slowly work your way to the top. This will help to avoid breakage from tugging on the hair.

WIG BLOCKING & PINNING - Using ball-head pins and your care mannequin, secure your wig with pins at the top, both templates and both sides of the nape. Ensure that the wig is flush to the care mannequin so that it is properly 'blocked' from water pressure.

WETTING & SHAMPOOING - First, completely wet your hair so that there are no dry parts. Once the hair is wet, soak shampoo into the hair by stroking it down from the top to the tips. Never use circular motions! Your hands should always follow the natural direction of the hair when ou wash your wig.

RINSE, CONDITION, RINSE - Do NOT apply conditioner to the roots! Putting conditioner to near the roots can cause the knots to loosen. Keep conditioner a minimum of 1" away from the roots. Rinse shampoo completely from the hair. Work a generous amount of conditioner into the hair starting at the ends and working your way up. Stroke your hands gently through the hair to distribute the conditioner. Rinse well.

TOWEL DRY & AIR DRY - Once hair is free of product, use a towel to pat and squeeze out the excess water. Do not rub. Then follow the three step guide below and air dry your wig overnight.

  1. Lay flat on towel
  2. Fold both sides over
  3. Gently twist towel

After you have towel dried the wig, put it back on your mannequin to air dry overnight. It is preferable to let your wig air dray as heat styling tools are not healthy for human hair.

Because human hair wigs do not grow as natural hair does, we do not recommend styling your hair with hot tools. Over time, heat will damage human hair even if used carefully. However, if you choose to style with hot tools here are some guidelines:

*Use a heat protectant spray, but be prepared to wash your hair more often. (Hair products attract dirt, sweat and pollutants which cause breakage. If you use any kind of hair products you will need to wash your wig every 1-2 days to prevent that build up. Keep products at least 1" away from the base of the wig.

*Blow dry on medium-high (80-100 degrees Fahrenheit / 27-38 degrees Celsius)

*Flat irons should be set no higher than 350 degrees Fahrenheit / 177 degrees Celsius

*Curling irons and wands should be set no higher than 300 degrees Fahrenheit / 149 degrees Celsius


  • *Care Mannequin
  • *Ball-head pins
  • *Towel
  • *Sulphate & Paraben Free Shampoo and Conditioner
  • *Wide tooth comb